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editor's pick

April Lucas is one of the 19 people who serve as a dispatcher at the Enid Police Department’s communications office, where they answer 500 to 900 calls with three to five dispatchers per 12-hour shift.

editor's pick

Mom says dispatcher told her: "We won't be able to try and gain access to the car unless the child is in some kind of distress. And by that point, they may just smash your windows." ... And then he hung up.