The Enid News and Eagle, Enid, OK

National and world

October 30, 2013

State’s safety-net payment system is being scrutinized

— By Clifton Adcock, Oklahoma Watch

In recent years at least three Oklahoma agencies mostly have stopped mailing checks for welfare and other safety-net aid to the poor, the elderly and the unemployed.

The state also has stopped sending checks for income tax returns and child support payments.

Instead, the agencies have handed off the services at no cost to an outside company — Affiliated Computer Services, a subsidiary of Xerox Corp. Instead of checks, the company sends recipients pre-paid debit cards loaded with the value of the state benefits or refunds. Recipients can opt out of the debit card and receive a direct deposit of the funds in their bank account.

The state is saving millions of dollars a year by outsourcing the function. But some lawmakers believe the state also effectively has shifted a lot of expenses for delivering public-aid benefits to the people who receive them.

The reason is an unknown number of cardholders are using ATM machines, and thus paying fees, to access their welfare payments, child support payments and other benefits, or their income tax returns. The ability to charge fees is in ACS’ contracts with the Oklahoma Department of Human Services, the Oklahoma Employment Security Commission and the Oklahoma Office of the State Treasurer.

How much Oklahomans are paying in fees is unclear. ACS is not required to disclose the numbers.

That caused state Rep. Scott Inman, D-Del City, to introduce legislation last session that would require ACS or other companies that issue such cards to disclose how much in card fees individuals were charged.

Inman said he introduced the bill after hearing complaints from constituents about being charged fees to get income-tax refunds.

“The agencies are saving millions of dollars, but I’m not sure the taxpayers are saving millions of dollars,” Inman said at a hearing last year on the issue.

His bill, sponsored in the Senate by Sen. Greg Treat, R-Oklahoma City, advanced in the Legislature but died short of passage. Inman plans to reintroduce the bill next session with a compromise that allows only certain agency heads and legislators to see the fee totals.

Inman recently said he does not know how many people incur fees for using the debit cards, but complaints have come from around the state. He said the fees target the elderly, who might not be familiar with the system.

“I would say there’s a fair amount of people out there who are paying the fees,” Inman said.

Oklahoma is not the only state using a debit-card system. Forty-one states and Washington, D.C., use pre-paid debit cards to distribute unemployment benefits, according to the National Consumer Law Center.

ACS provides 60 government card-services programs in 28 states and cities and one for the U.S. Treasury Department, according to the company.

ACS and its subcontractor banks make money from the programs in several ways, including from:

• Fees paid by recipients for certain transactions, such as when they use the debit card to withdraw cash using ATM machines or they check their card balance more than a certain number of times. Fees can run up to several dollars per transaction.

• Fees charged to retailers when users make purchases with the card.

• The “float,” or interest generated by funds deposited with banks to cover the debit-card purchases.

Many Oklahomans who pay the fees are among the state’s most vulnerable — the unemployed, the poor, single-parent families and the elderly.

Xerox and state officials say the debit cards help many families save money because they can avoid taking benefits or refund checks to check-cashing outlets that charge high interest rates.

About 52 percent of those receiving aged, blind or disabled payments from the Department of Human Services opt for its Master Debit Card, the department said. That share is 71 percent for those getting foster or adoption subsidies from the agency, 80 percent for those receiving child support, and 96 percent for those getting Temporary Assistance to Needy Families, or welfare.

The National Consumer Law Center found 73 percent of unemployment benefits distributed by the Oklahoma Employment Security Commission were through debit cards. Twenty-four percent of taxpayers who got income-tax refunds in 2012 were given a debit card, but nine in 10 didn’t incur any transaction fees, said Tony Mastin, administrator for the Oklahoma Tax Commission.

Earlier this year, the National Consumer Law Center gave the Oklahoma Employment Security Commission’s system a “neutral” rating for fees charged to beneficiaries; other options were “thumbs up” and “thumbs down.” Oklahoma’s system was adequate for access to cash, but balance inquiry fees raised concerns, as well as “denied transaction fees” on unemployment benefit cards.

The savings to agencies are significant. The Department of Human Services estimated it saved $5.5 million last year. The Oklahoma Employment Security Commission estimated savings at more than $1 million a year in postage and printing. The Tax Commission said it saved about $500,000.

Recipients don’t have to use or accept the debit cards. They can opt instead for a direct deposit into a bank account or take their debit card to a bank and have the entire amount deposited. Many low-income people don’t have bank accounts, however, and the debit card containing benefits is convenient.

“At the end of the day, my ultimate goal is to shine a little sunlight on that process, because I think our citizens need to know how much they’re being charged and whether it is a net saving to taxpayers,” Inman said.

Jennifer Wasmer, spokeswoman for Xerox, said the debit-card model works financially for the company because it provides value and convenience to the user.

“Because checks are not being mailed, participants have quicker access to funds than via a mailed check,” Wasmer said. “In addition, cardholders never have to pay an often-expensive check-cashing or money-order fee. They also don’t have to carry cash if that’s not their preference.”

Bobby Stem, an Oklahoma lobbyist for Xerox, said the company has taken steps to make sure cardholders know what the fees are for certain transactions.

Oklahoma Watch is a nonprofit, nonpartisan journalism organization that produces in-depth and investigative content on important public-policy issues facing the state. For more Oklahoma Watch content, go to

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