Enid News and Eagle
ENID, Okla. —
Inspire Greater Enid will have Pete Winemiller, senior vice president of guest relations for the Oklahoma City Thunder, as its speaker at its Thursday meeting.
The meeting will be 11:30 a.m. to 1 p.m. at Autry Technology Center. It is free to Inspire Enid members and $15 to non-members, which includes lunch catered by Panevino. To RSVP, call (580) 484-1013, email outreach@atscoun seling.com or visit the Inspire Greater Enid Facebook page.
Winemiller’s presentation, “Moments Matter! Building a Culture that Empowers Employees, Benefits Customers and Creates Loyalty Inside and Out,” will focus on customer satisfaction. Verbal and nonverbal communication with customers can make or break customer loyalty in a split second, Winemiller said. Customers think more about their experiences with people than they do about products and services. Winemiller will relate what the Thunder does to what each individual can do, no matter the industry, to develop positive and memorable experiences for their customers and co-workers.
“With the growth of Enid, we feel this will be key information we wanted to offer our members and anyone else in the community,” said Nicole Winfield, former board member of IGE.
Winemiller and his staff led the implementation of a results-producing customer service program in the inaugural season of the Oklahoma franchise, under what NBA Commissioner David Stern called “the most compressed beginning ever in professional sports.”
Recently, the Thunder were recognized as the 2012 Gold Award winner in the “Customer Experience Excellence” category of the coveted Gartner & 1to1 Media CRM Excellence Awards, Americas Region. ESPN The Magazine ranked the Thunder No. 1 in its “Ultimate Standings,” honoring it as the top sports franchise in North America in 2012.
Winemiller has consulted with a number of NBA teams, other professional sports leagues and with organizations outside of pro sports regarding their customer service models. For 2013, he was selected as Chief Customer Officer of the Year by the Chief Customer Officer Council. He received his professional certification in customer experience management in 2010.